Status of Energy Assistance


OCTOBER 2, 2018

PGE Customers, did you know…
· a shut-off notice is NOT required to apply for bill assistance
· during PGE’s transition to a new system, bills are still accumulating
Call YCAP’s Energy Assistance Team @ 503-687-1483 for an appointment
or 503-687-1480 to receive an application by mail

Please refer to program descriptions below.

-  LIHEAP –  Applications available

Senior and Disabled Household applications for the Low Income Home Energy Assistance Program for the 2018-19 heating season are currently being accepted.  This program is available to customers that meet the income guidelines.   Assistance may be directed to the primary heat source in the home. Applications are processed on a first-come-first-served basis.

The Federal Government may not approve the allocation for LIHEAP funding until Fall or after the first of the New Year.   If YCAP experiences such delays in receiving the grant award, the agency may only commit received funding directly to customer accounts. During delays, YCAP may continue to process applications but place them in pending status until additional funding allocations are received.  It is extremely important to continue providing payment to your utility and/or to make payment arrangements if experiencing difficulty.

-  OEAP – Appointments available  

(Oregon Energy Assistance Program) is for PGE customers only. 

A limited number of appointments are available weekly. To request an appointment, please call 503-687-1483 to leave a voicemail for call back, no earlier than 8:00 AM beginning on Mondays. Calls are processed first come, first serve. Please be available to receive this call back. OEAP qualifying criteria includes income eligibility. Priority status may be given to households with no power, a shut-off notice or medical equipment. YCAP receives a monthly allocation to serve a limited number of households. 


-  OLGA – no funding available at this time

(Oregon Low-Income Gas Assistance) is for NWN customers only.

For more Information, contact the Energy Assistance Hotline
503-472-0457 ext. 1480 or 1-855-216-5289 ext. 1480

Para asistencia en español, por favor de llamar 503-687-1483

The Energy Team will attempt to return calls from the
E.A. Hotline within 24 to 48 business hours.